Swiftshoper

Refund Policy

At Swiftshoper, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • The item was damaged or defective upon delivery.
  • You received an incorrect item.
  • The item does not match the description provided on our website.

To be eligible for a refund:

  • The product must be unused and in the same condition that you received it.
  • It must be returned in its original packaging.
  • A valid proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Custom or personalized jewelry.
  • Sale or clearance items.
  • Gift cards.
  • Items damaged due to misuse or improper care.

3. Refund Process

Step 1: Contact us within 7 days of receiving your order to initiate a refund request. Email us at Info@swiftshoper.com with:

  • Your order number.
  • A description of the issue.
  • Photos of the damaged or incorrect item, if applicable.

Step 2: Once your refund request is approved, you will receive instructions for returning the product.

Step 3: After we receive and inspect the returned item, we will notify you of the refund status.

4. Refund Method

Approved refunds will be processed as follows:

  • For purchases made via credit/debit cards, refunds will be credited to the original payment method within 7-10 business days.
  • For purchases made via other payment methods, refunds may take up to 14 business days.

5. Return Shipping Costs

  • If the refund is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
  • For other reasons, customers are responsible for the return shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

  • Check with your bank or payment provider as processing times may vary.
  • If the issue persists, please contact us at Info@swiftshoper.com.

7. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please request a refund for the original item and place a new order.

8. Contact Us

For any questions or concerns about our Refund Policy, please contact us: